T's & C's

The things you really want to know

Deposit / Cancellations

A deposit is required to secure your date. The balance of your booking is due 2 weeks prior to your hire date.
A 7 day cooling off period applies for your deposit. If your booking is cancelled within 7 days, your deposit will be refunded. Cancellations beyond this cooling off period will render your deposit non-refundable.
Once the balance of your booking has been paid (2 weeks prior to event), a cancellation fee of 100% of the booking total applies, unless in the event of exceptional circumstances (to be considered on a case by case basis).

Pricing

Pricing shown is inclusive of setup, but exclusive of delivery (except for 1m Marquee Letters).
Delivery is charged as a flat fee of $25.00 for the Albury/Wodonga area (includes delivery & pick up). All other locations will be quoted upon enquiry.

Losses, Damages & Fines

The Customer named in the booking shall accept all responsibility for the hired equipment during the rental period.
In the event the equipment is lost or stolen, a $300 replacement cost is applicable.
In the event the equipment is broken or damaged (i.e. smashed globe, timber damaged, etc), the Customer will be responsible for the cost of the repairs or replacements.
Any fees incurred from Venues due to improper use or handling of the Equipment (i.e. damage to walls from moving the Equipment, etc.) will be at the responsibility of the Customer.
Unavoidable loss or damage to the equipment (i.e. blown globe due to lifespan) will not be at the responsibility of the Customer.

All the boring but important legal stuff

“Gather & Glow" is The Company and Owner of the Equipment for Hire. Gather & Glow is a registered Trading Name of Sophie Elizabeth Joy Gratton (ABN 11 543 907 034).

The “Customer” refers to the Person, Corporation or Entity hiring the equipment. This means the persons or company to whom the Tax Invoice is addressed and shall include their legal representative, administrators and successors, and/or permitted assignees.

“Terms” means the Terms and Conditions of Hire as outlined below.

The “Equipment” means all Equipment & Accessories supplied to the Customer by Gather & Glow

General Terms and Conditions

These Terms and Conditions apply to the exclusion of any other conditions proposed by the Customer, unless otherwise agreed by Gather & Glow.
Gather & Glow agrees to hire equipment to the Customer on terms set out in this document. If the Customer wishes to hire Equipment, they must complete the online Booking Form or contact us via email or socials, and pay the required deposit. No contract is in place until a deposit has been secured.
Gather & Glow may, in its discretion, decline to hire equipment to the Customer for any reasonable cause.

Deposit, Balance Payment, Cooling Off Period & Cancellations

A variable booking deposit of the total hire fee (including Delivery and GST) is required upon placing the booking to secure the Equipment for the date of hire.
A 7 day cooling off period is applicable in which the deposit will be refunded to the Customer in the event of cancellation.
Beyond the 7 day cooling off period, dated from the day in which the deposit was received, the deposit will therein become non-refundable due to cancellation.
The total hire fee balance must be paid in full 2 weeks prior to the hire date. This date will be specified either in writing to the Customer by Gather & Glow or as part of our automated invoicing system.
If payment is not received within 7 days of the payment due date, Gather & Glow reserve the right to cancel the booking and the deposit forfeited.
Orders placed less than 4 weeks (28 days) before the hire date will require payment in full at the time of the booking.
Once a booking is confirmed and deposit or balance paid, no items can be removed or changed unless given written approval by Gather & Glow. Any fees relating to the removal or change of any items included in the booking will be required to be paid immediately by the Customer for the removal or change to be considered accepted. Fees apply at the standard hire rate.
Any Custom Built or Special Order Equipment requires upfront payment in full.
Once the balance of the booking has been paid (2 weeks prior to event), a cancellation fee of 100% of the booking total applies, unless in the event of exceptional circumstances.
Cancellations must be received in writing to gatherandglow.au@outlook.com.
A cancellation fee of 100% of the booking total applies if cancelled upon delivery.
Failing to respond to communication after booking, and not providing details regarding the venue and/or delivery/pick up times, will result in booking cancellation and all monies forfeited.
Booking deposits are non-transferable.

Hire Period

Hire rates are calculated on a 24 hour basis from the time of delivery.
Hire periods may be for less than a 24 hour period, i.e. Items can be picked up after a few hours or later the same day. However, the minimum charge period is 24 hours. Refunds are not granted should a pick up be requested prior to the ending of the 24 hour period.
Extended hire periods can be requested in writing to Gather & Glow.

Delivery, Setup and Pick Up

Pricing shown is inclusive of setup, but exclusive of delivery (except for 1m Marquee Lights).. Delivery is charged as a flat fee of $25.00 to the Albury/Wodonga area. All other locations will be quoted upon enquiry.
The Customer must consult with the venue to obtain permission for Gather & Glow to setup equipment on their premises, and ensure sufficient space and power provisions.
A contact name and number for the venue must be provided and the Customer, or someone organised by the Customer, must be onsite for delivery, setup and pick up of the Equipment.
The Customer is responsible for allowing Gather & Glow sufficient time and access to the venue for delivery, setup and pick up.

Losses, Damages & Fines

All items are used, and therefore, a reasonable level of wear and tear can be expected. Gather & Glow regularly provides maintenance to all items to reduce any obvious signs of wear and tear.
The Customer named in the booking shall accept all responsibility for the hired equipment during the rental period.
In the event the equipment is lost or stolen, a $300 replacement cost is applicable.
In the event the equipment is broken or damaged (i.e. smashed globe, timber damaged, etc), the Customer will be responsible for the cost of the repairs or replacements, irrespective of the age or condition of the equipment.
Any fees incurred from Venues due to improper use of the Equipment (i.e. damage to walls from moving the Equipment, etc.) will be at the responsibility of the Customer.
Unavoidable loss or damage to the equipment (i.e. blown globe due to lifespan) will not be at the responsibility of the Customer.
Images will be taken of the Equipment upon setup for reference of the current condition in the event of a dispute.
The Customer agrees to allow Gather & Glow access to the venue or event location, and be present upon delivery, setup and pick up of the Equipment. Should no one be present at the nominated time for delivery and/or pick up, Gather & Glow reserves the right to charge a redelivery fee and/or additional pick up fee as applicable.
Payment of any incurred fees/fines is due within 7 days of the invoice date.

Variations - Balloon Mosaics

Given the organic nature of balloons, no two Balloon Mosaics will be exactly the same. The colours and compositions, while a close match, may not be identical to images provided on our website or inspiration shared.
Balloons are, by nature, temporary items: Although Gather & Glow uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, sunlight and other uncontrollable factors. Gather & Glow does not guarantee perfect results in regards to balloon decorating.

Warnings - Balloons & Electricity

Latex balloons can cause choking, suffocation and strangulation. It is the responsibility of the Customer to ensure broken or deflated balloons, including any small pieces, are disposed of immediately, and balloons are kept away or out of reach of children.
Whilst our Light Letters & Numbers use a low voltage neon strip light or globe, and we provide compatible power supplies for each piece of Equipment, they are still connected to live sources of electricity. It is the Customers responsibility to ensure no water comes into contact with the Equipment and applicable power supplies during the Hire Period.
Gather & Glow accepts no responsibility of harm ensued where the above two conditions go unfollowed.

Weather

Items have been designed primarily for indoor use. Though they can be used outdoors in good weather conditions, due to the materials they are made from, water can cause significant damage. If an outdoor setting is planned but weather conditions are not suitable for the equipment (e.g., pending wet weather, rain or strong wind etc) then an alternative location needs to be arranged.
Throughout the hire period, the Customer accepts responsibility for the Equipment. Should the weather conditions change during the hire period, the Customer is responsible for ensuring the Equipment is moved inside to a suitable location, free from water, wind, etc.
Equipment should not be left outside overnight.
Gather & Glow will take any precautions in regards to the Equipment to limit risk of damage, and reserves the right to move the Equipment to another location than prearranged.

Exceptional Circumstances

Gather & Glow is committed to working with the Customer when unforeseen circumstances arise. Gather & Glow will review your booking in accordance with the following:
Any change of date or postponement request is required to be submitted in writing to gatherandglow.au@outlook.com, and will be considered on a case by case basis.
If an event cannot be held due to a Government imposed restriction, all monies paid will be held as a credit to be used within a 12 month period from the original booking date.
Date changes do not allow for Equipment changes due to change or mind or change of venue, including and not limited to, our delivery radius and delivery fees. Any change requests will be considered on a case by case basis and dependent on availability.
In the event a credit is not used within 12 months, all monies paid will be forfeited and are non transferable.
New event dates are subject to availability.

Insurance

Gather & Glow carries public liability insurance to the value of $5,000,000.00.
Gather & Glow recommends that separate “event” insurance be considered to cover against such eventualities as inclement weather, theft, equipment failure and any other unforeseen incidents.

Copyright & Intellectual Property

Gather & Glow owns all intellectual property, including all designs, literary and artistic works, documentation, plans, drawings, specifications, sketches, reports, graphics and logos created by Gather & Glow for the hire period.
Gather & Glow reserves the right to take images of their Equipment at the completion of setup for use on all/any social media platforms. Tagged images of Gather & Glow on social media platforms may be shared with credit.

Disputes

Any disputes must be made in writing to gatherandglow.au@outlook.com within 48 hours from the conclusion of the hire period for refunds to be considered.
If issues arise during the hire period, the Customer must contact Gather & Glow on the number provided at the time of setup..

Consumer Rights

Nothing in these Terms & Conditions limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded.

Gather & Glow has the right to change the Terms and Conditions set out above, however notice of the amendment will be given to the Customer should a booking already be in place.

The Customer will be notified via the email address provided at the time of booking. In these circumstances, should the Customer not agree in accordance to the new Terms and Conditions, a refund of the entirety of the booking will be offered.