Frequently Asked Questions
What are your prices?
Pricing will vary depending on the product you are after!
You can view a list of our hire products and their pricing HERE.
Where do you deliver?
We deliver up to a 40km radius from the Albury CBD in the following zones:
Zone 1 ($25.00): Albury, Glenroy, Lavington, Springdale Heights, Ettamogah, Table Top, Wirlinga, Wodonga, Bandiana, Baranduda & Leneva
Zone 2 ($50.00): Barnawartha, Bonegila, Bethanga, Howlong, Tangambalanga, Yackandandah, Gerogery & Burrumbuttock
Zone 3 ($75.00): Chiltern, Rutherglen, Beechworth & Walla Walla
What if my suburb isn't listed in your delivery zones?
It may be that your suburb is outside our 40km radius, or it may have simply been missed off our list!
What if I don't require the item for the full 24 hours?
24 hours is our minimum charge period for hire. You may request a pick up of the item once the event is finished (whether after a few hours or later the same day) however pricing for the full 24 hours still applies.
Please note: Refunds are not provided in the event pick ups occur prior to the full 24 hour hire period.
What colours are available for the Balloon Mosaics?
We can do any desired colour scheme! Simply let us know at the time of booking your colour preference, and we will work with you to put together the perfect combination of colours.
Can your items be used outdoors?
Yes! Our products can be used outdoors, however only in fine conditions.
If rain or strong winds are forecasted, unfortunately an alternative indoors location will need to be arranged.
When is payment required?
A deposit is required at the time of booking to secure your date, with remainder of payment due 2 weeks prior to the hire date.
If booking within 4 weeks of the event date, or purchasing a custom made item, payment in full will be required at the time of booking.
If I need to cancel, will I receive a refund?
For deposits, a 7 day cooling off period applies. If you cancel within 7 days of booking, your deposit will be fully refunded. If your booking is cancelled beyond our cooling off period, your deposit is deemed non-refundable and a refund is not applicable.
Once payment in full has been received (2 weeks prior to event), any cancellations will result in the full value of your booking being forfeited (no refund will be applicable unless in exceptional circumstances - considered on a case by case basis).
We are more than happy to transfer bookings to another date or for another item where possible.